HHG 2004: binding estimate 100% before delivery, non-binding 110% at delivery, five documents, arbitration. Still not our 53-foot box

What the notice actually said

The 110 percent rule is a curb story. Interim final rule, compliance March 1, 2004: interstate movers give written estimates, arbitration, advertised name plus DOT number, and weigh non-binding shipments.

Binding estimate: 100 percent may be demanded before delivery. Non-binding: 110 percent is the maximum collect-on-delivery at the curb. That is why hostage-at-the-curb is illegal. Extra services in transit need notice and a signed attachment.

Five documents before contract: Rights booklet, estimate, arbitration summary, complaint procedure, tariff. Brokers follow advertising rules; movers are bound by estimates of brokers they have written agreements with. HHG movers must make the tariff available so the shipper can see the rate logic.

This is the consumer-protection skeleton later sting operations still cite. None of it is dry-van linehaul. We still do not weigh sofas.

2011 added the HHG-broker bond and disclosure. 2025 Protect Your Move is the enforcement theater. Read them as a stack. If a consumer tenders a household to MC# 875229, we decline.

What it changes on Monday

We do not weigh sofas. We haul freight. 2011 broker rule · Protect Your Move.

Freight quote: Get a Quote. Packet for property brokers: For Brokers. ProtectYourMove.gov is the consumer door, not our dispatch line.

Arbitration is required of HHG movers for individual shippers. We are not in that program as a mover. A 53-foot dry van is not a household tariff.

Decline early if the tender is a three-bedroom. That is kinder than a no-show at the curb.

What we will — and will not — do

We will not move households. We will not apply 110 percent to a dry-van rate con, and we will not bid a sofa as freight.

We will point consumers at ProtectYourMove.gov and the 2011 broker chapter. We are not the mover and we are not the arbitrator.

Freight that fits: +1 (847) 702-8181. The curb stays with an HHG carrier.

Short glossary

The jargon, in the order it showed up — no extra theory.

Binding estimate: The mover’s locked price — 100% may be demanded before delivery under this rule.
110%: Maximum collect-on-delivery on a non-binding estimate at delivery under this rule.

Official sources

Read the government original first. This page is our translation for people who quote lanes and hire drivers — not a substitute for the rulebook.

FMCSA HHG consumer protection IFR (2004) — Primary newsroom original.

This page is an industry briefing for shippers, brokers, and drivers. It is not legal advice. Confirm current rules in the Federal Register and on FMCSA.gov before you change a process.

FAQ

Do you move households?

No. We are a property carrier. A 53-foot box is not a household move, and we decline those tenders.

110% on dry van?

This statute set is household goods, not property freight. Do not paste the curb rule onto a linehaul rate con.

Arbitration?

Required of HHG movers for individual shippers. We are not in that program as a mover.

Tariff?

HHG movers must make the tariff available so the shipper can see the rate logic. That is not our dry-van quote sheet.